I need to pay my rent.
Rent payments can be made by ACH, Debit Card, or Credit Card via your resident portal. Your portal can be accessed by clicking “Resident Portal” at the top of our website or visiting the URL directly (https://gmc.twa.rentmanager.com). Personal checks, money orders, or cashier’s checks are accepted in the leasing office or in the rent drop box. Cash is not accepted.
I have a maintenance request.
Maintenance requests are submitted online, through your resident portal. Your portal can be accessed by clicking “Resident Portal” at the top of our website or visiting the URL directly (https://gmc.twa.rentmanager.com). Printed copies of the Maintenance Request form can be found outside of the leasing office if you prefer to fill it out by hand and turn it into a member of the office team. All maintenance requests must be made through the Community Manager or Assistant Manager. They cannot be processed through the Maintenance Team.
I have questions about the screening qualifications.
I need help with an after-hours maintenance emergency.
Sound Telecom (after-hours answering service): (800) 866-1947
After hours non-emergency maintenance requests can be submitted online by clicking “Resident Portal,” or visiting the URL directly (https://gmc.twa.rentmanager.com).
I need to add/remove a roommate.
If you need to add or remove a roommate, our team can help! Removing roommates will require that you fill out an Addendum to Add/Remove a Roommate. All residents, including the roommate being requested to be removed, must sign the document. Upon signature, the roommate will be removed from the Lease Agreement. However, we do not split or return any of the security deposit at that time. The remaining occupant(s) must still financially qualify for the apartment and may be asked to provide new proof of income for verification.
Adding roommates will require that you fill out a Rental Application, pay an Application Fee, and complete an Addendum to Add/Remove a Roommate upon the application approval. All residents, including the roommate being requested to be added, must sign the document. Upon signature, the roommate will be added to the Lease Agreement. If the approved security deposit of the new roommate is higher than what the household initially paid, the household may be asked to provide the difference.
Please contact our office team to start either of these processes.
I am interested in transferring apartments.
The ability to transfer apartments is subject to availability, resident standing, and the agreement to sign a new, 12-month lease. Transfer requests in the middle of a lease term must be approved and are typically only permitted for a change in occupants, serious life changes, or another circumstance discussed between our team and your household. Please contact our office team to discuss what this process would look like for you and your household.
I need to give notice.
We are sorry to see you leave the community but are here to make the process as easy as possible! To give proper notice, please provide your notice to vacate in written form via email or letter to the office. You will be asked to sign a formal Notice to Vacate form which will illustrate rent charges for your final month. In order to process your notice, we will need your anticipated move out date and a forwarding address to send your final accounting.
When will I find out what my renewal rate with be?
Renewal offers are sent no later than 91 days before the end of your current lease term. This offer will be posted to your door and mailed to your address via First Class Mail.
I am getting ready to move out, what do I need to do?
I would like to add a pet to my household.
When will I get my security deposit back?
Final accounting is sent within 30 days of your move out. This document and any potential charges or refunds will be sent to your forwarding address. It is your responsibility to ensure our team has an accurate forwarding address on file before you turn in keys. If one is not provided, it will be sent to your address on file during your tenancy within our community.
I would like to give feedback.
I have a different question.
We are here to help! Please feel free to contact our team via email, phone call, or stop by our office during our office hours. Full contact information for our community can be found here.